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| Warren Imaging Center | Bridgewater Imaging Center | Edison Imaging Center | Hillsborough Radiology Associates |
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Patient
Information
The following topics are provided for your convenience. Click the topic to go to that section: |
How to Schedule an Exam
To streamline the registration process and minimize your personal expenses, it is important to take the following steps when calling for your appointment:
Things to remember when scheduling your exam:
Your doctor has provided you with an order for your test. This prescription contains valuable information for us pertaining to your test. It is essential that you bring the 'script' with you on the day of your test. If you forget it, you may not be able to have your test performed as scheduled. Please remember to bring it with you. We recognize the importance of timely results reporting. In most cases, we will have examination results on their way to your clinician within 24-48 hours Depending on the the type of test you have performed, it takes anywhere from a few moments to several hours or even a couple of days for our office to send results by fax or telephone or mail to your referring doctor's office. Many of the managed care health insurance plans require you to obtain a referral before visiting a specialist. Other plans require no referrals. Each plan is different. You should take it upon yourself to become educated about YOUR health insurance. You enter into the terms of your insurance contract with your insurance provider, NOT your physician or Associated Radiologists. It is your responsibility to make sure you understand the terms of your coverage and the necessity - or lack thereof - of obtained referrals and what services are allowed or not allowed. Your insurance carrier has entered into contracts with certain diagnostic centers for services. This may limit your options as to what lab or imaging center you can use. It is important for you to know who participates with your plan. We are happy to assist you with your insurance, but cannot accept responsibility for knowing all of the details of your coverage. Please contact the customer relations department of your carrier. Typically, the number is listed on your card. They are far better prepared to answer questions regarding your coverage than our office staff. IF YOU HAVE AN INSURANCE THAT REQUIRES A REFERRAL... it may be beneficial for you to request one as soon as you have scheduled your appointment with us. Some primary care offices take two weeks to process them. If you do not have a referral, there is the possibility that you will not have your test done. Most insurers have a precert program which is designed to ensure that services provided to the patients are Medically Necessary, provided in the appropriate setting, and covered under the Plan. The patient (or someone acting on the patient's behalf, such as a family member or the patient's Physician) must contact the insurer at least 2 days before incurring any expenses for these services or supplies. Precertification requirements vary, depending on the benefit
plan. Please contact the customer relations department of your
carrier. Typically, the number is listed on your card. They are
far better prepared to answer questions regarding your coverage
than our office staff. All referral or precert authorizations should be made out to : “ASSOCIATED RADIOLOGISTS - (Center Name)” As a convenience to you the patient, we file all claims directly with the insurance company and will assist you in obtaining the maximum fair payment for a given procedure. Associated Radiologists, PA is a Medicare approved facility and the physician staff accept assignment on all Medicare claims. Any balance not paid by Medicare is forwarded to the secondary insurance company, the balance is generally paid in full. Associated Radiologists, PA and physician provider staff also participate in most local managed care plans accepting payment in full for covered services of those plans which do not have co-insurance or deductible requirements. The patient is ultimately responsible for any known co-payment or deductible not satisfied at the time of service, as well as non-covered services. In order to assist us in providing quality services at a reduced cost, you will be asked to pay any deductible or co-payment amount at the time of service. Once payment is received by the insurance company, any unpaid balance is forwarded to you. In the event that the insurance company does not make payment within 45 days, the unpaid balance becomes your responsibility and we expect payment upon receipt of the final notice. Should either you or our billing staff feel that the insurance company has been remiss in payment for any given procedure, we will assist you in any way possible to obtain payment for that expense. In many cases a telephone call from you or our billing staff will be effective. In other cases a specific letter indicating the medical necessity for the procedure may have to be submitted by your physician. Due to the variable volume of imaging needs, we are busier some days than others. We will try to complete your exam in the shortest time possible, while providing it in a caring manner. We pride ourselves on staying on schedule, which in turn will keep you on schedule. Striving to stay "on time" benefits us all. It decreases stress and makes us all more efficient. We ask that you arrive 20 minutes prior to your office visit to allow enough time to complete your registration. If you are going to be late for your scheduled appointment, please call us to let us know. Your patience is greatly appreciated. A decision to close the office is not taken lightly. It is made at the highest levels, taking into consideration the safety of our patients and our staff. We do not follow the local school closings. You will receive a telephone call from one of our staff members advising you that we have elected to close for the day. If you are unsure of the status of your appointment and have not heard from us, please feel free to contact the office. Weigh the necessity of your visit against the risk of the trip. Your well-being comes first, and we will be happy to reschedule your appointment for a later date. If you do plan to venture out, please use extreme caution, especially in the parking lots and sidewalks. If we are open, and you don't call, we can only assume you are planning to keep your appointment. The office closes for the following holidays:
We are also closed half-days on the following:
We strive every day to provide the best possible service by caring for all of our patients, and meeting the needs of other healthcare providers. Sometimes processes in our offices may not meet your expectations. We want to hear from you if that is the case. Our office Manager will assist you with any of your concerns. Or, if you prefer, you may use our website feedback form. To review your financial statement or any other financial matter pertaining to our office, please call and talk to one of our competent, courteous Billing Department personnel at 732-968-1500 from 8am to 7pm, Monday thru Friday.. We accept Visa and MasterCard, check, or cash as forms of payment for co-payments and office fees. The information below is provided to expedite the registration process. Please read it carefully. If you are new to our practice, welcome!
Please be aware that if the requested information is not presented to our staff at the time of your visit, we may have to reschedule your visit to allow you to bring the information to us.
Forms to download: - Coming soon! For your convenience, we have provided several forms to be completed prior to your arrival. You can download and print them out from this website, following the instructions below. To read the forms, you must have the free Adobe Acrobat Reader. To download the Adobe Acrobat Reader, click the following:
Everyone must complete the following forms:
If you need your films, please call the Center where you had the test done to request that the films be released to you. Please keep in mind that we require 72 - 96 hours advance notice to get the films from storage. We will ask you to sign a release when you pick up the films . If you only need a copy of the report, it can be done within a short time. You will be asked to sign a release.
Copyright 2007 Associated Radiologists, P.A. |
